TERMS AND CONDITIONS FOR SEAT RESERVATIONS
(Valid from 1 January 2020)
1. Purchase agreements for service packages included in the various programmes offered are entered into with Antoniana Viaggi of Antoniana Servizi srl, in its role as the Organizer. Under no circumstances shall the Organizer’s liability exceed the purchase value of the packages purchased.
2. A reservation is required; acceptance is subject to seat availability and the reservation is considered completed when the full amount for the services purchased has been paid. Reservations can be made online at www.booking-on-line.com.
3. The Organizer reserves the right to modify or cancel the service due to unforeseen circumstances, including events of force majeure.
4. Seats on board the motorboats are not numbered and cannot be reserved; participants can choose any unoccupied seat. All tours will go ahead even in the event of rain as the motorboat has a passenger cabin and the visit to the Villas takes place under cover.
Participants with a reservation are kindly requested to arrive at the departure point at least 15 minutes before boarding; no refunds will be given if passengers did not present at the boarding place at the established time. Likewise, no refunds will be given to participants who lose contact with the guide or who do not complete the full excursion booked.
5. As entrance tickets and visits inside the Villas are a complementary service offered by the Organizer, any variations in admission prices shall not entitle the organizer to request supplements or participants to request refunds. No refunds will be given in the event the visit to one or more Villas is not made due to technical, fortuitous or force majeure causes.
6. In the event the boat’s departure is cancelled for technical reasons or any unforeseen circumstances, including force majeure, that are beyond the Organizer’s control, only the sums paid by the traveller will be refunded. The Organizer cannot be held responsible for the sudden and unforeseen closure of the Villas on the day(s) of scheduled visits, for any delays or interruptions to travel caused by issues relating to the opening of locks or bridges by the public administration or through official orders restricting navigation. In the event one Villa is unexpectedly closed, another Villa can be visited as an alternative. If part of the route is closed due to unforeseen circumstances, including force majeure, or by the order of the relevant authorities, the Organizer may arrange for a replacement bus service to complete the excursion without having to offer any form of refund. If the Padua – Stra stretch is blocked as a result of an emergency and/or by the order of the relevant authorities, the booked navigation service will begin or end in Stra with no right to a refund. During the daylight saving time period, namely the month of March and towards the end of October, the afternoon visit to Villa Widmann on tours departing from Venice will not be made for technical reasons and the price will remain unchanged.
7. Small animals may be brought onboard if they are in a dedicated pet carrier or on a leash and muzzled; authorization is required for larger animals.
Photographic equipment may not be used inside the Villas. The organizer is not liable for personal items left on board during stops en route. Only small bags may be brought on-board, i.e. hand bags, video and camera equipment and soft backpacks. An online reservation is required and all extras paid for, including supplements for suitcases, trolley cases, backpacks, travel or sports bags. There is no porter service.
8. If a booked service is cancelled by a passenger, the following penalties shall apply:
– 50% of the total amount, if the cancellation is made no later than 5 days in advance;
– 100% of the total amount, if the cancellation is made after this deadline, or in the event of a no-show.
9. If a member/part of a group booking in which there are least 15 people cancels a service, the following penalties will be applied:
– for partial changes, up to 10% of the value of the booked services is payable, no charge if the changes are communicated no later than 5 days before the start date of the service;
– for major changes a penalty of 50% of the value of the booked services if the cancellation is made up to 5 days before the start date of the service;
– the full amount of the services booked after this deadline or in the event of a no-show.
10. Any disputes will be dealt with by the Court of Padua.
In case of conflicting interpretations, only the Italian version of the Terms & Conditions (“Condizioni generali per la prenotazione dei posti”) is considered legally valid.
Gift Tour
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